In Nottingham, Parsa says the company turned around the centre, raising productivity in a single year by 22% and lifting patient satisfaction to 99.6% – one of the highest in the country. Further he says it now has a lower return to theatre rate with 90% of staff rating themselves as happy in the job.22% in one year? What the hell were all the fucking consultants in the NHS doing for all these years that Circle could raise productivity by so much, so quickly? This doesn't just suggest that they found novel ways to do things, but that there were big and obvious problems with the processes that they took on, because most established businesses can't make those sort of improvements, because they've already refined productivity.
But envy of the world, and all that..
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