Saturday, 1 January 2011

Passenger Charter

From the Daily Telegraph
Thousands of commuters were denied payouts by Southeastern after the firm passed punctuality targets by a wafer-thin margin.
Greg Barker, a climate change minister and Tory MP for Bexhill and Battle, has demanded an independent inspection of the figures, saying they “didn’t smell right”.
This is because the statistics did not take into account the services which were cancelled when the company operated a succession of emergency timetables during the recent bad weather.
Now, the company has denied doing this, but even if they were, it rather suggests that the way of determining compensation is pretty screwed up if a company can achieve it by cancelling trains rather than running them.

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