Today, the letter from the NHS arrives. Name, address, and some instructions which basically say:-
- Go to the NHS Choose and Book website
- Find a hospital I like the look of
- Phone a number during office hours.
Why can't I just book it? Print a code on the letter, let me enter it and just pick the date and place? Wouldn't that be more convenient for me and cheaper for the NHS?
How much did this system cost the NHS?